Great holiday moments with safety, respect, hygiene and cleanliness guaranteed.
All areas of the hote are open!

General:

• highest hygiene standards in all areas
• no FFP2 mask protection for our guests and staff in the whole hotel area 
• no 3G rule in the hotel
• no 3G rule to enter Austria
• use our Hotel APP “Ballunspitze” – free of charge in the App Store
• please do the precheck-in before your arrival
• Cancellation free of charge is possible 30 days before arrival
• Travel insurance is mandatory 

Room:

• completely specially cleaned room
• critical points (light switches, door handles and remote controls) are on several times disinfected

Restaurant:

• fixed table in the restaurant
• table reservation for more families are possible with booking in advance 
• disinfection stations are available at the buffet area
• Buffet with regional products is possible

Wellness & SPA

• pools, slides and all wellness facilities are open 
• daily disinfection of all areas is guaranteed
• fitness and gym can be used as usual

Kids club:

• child care can be used as usual
• registration for childcare and excursions in advance (HOTEL APP)
• action program as usual is possible – many outdoor activities

Antigen Test

• antigen test free of charge are also in the hotel available
   

ADAPTED CANCELLATION CONDITIONS

The following cancellation conditions currently apply to all bookings:

-     free of charge up to 30 days before arrival
-     up to 1 week before arrival 70%
-     in the week of arrival 90%
-     late arrival or early departure 100%

TRAVEL WARNING / QUARANTINE

Should Austria or Tyrol be placed on the list of travel warnings or a quarantine on the return journey is a free REBOOKING to another travel period possible!
No price fixing for rebooking

TRAVEL INSURANCE

Therefore, from our point of view, it is essential to take out travel insurance when booking! We have been working with Europäische Reiseversicherung for years! The insurances have been adjusted and cover all costs that have to do with "CORONA"!
You can find detailed information on insurance regarding Corona under the following link: https://service.europaeische.at/doc/de/Information-Hotellerie-Oesterreich.pdf